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AMG focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts. Our customer service management solution covers a wide range of services and enhances the total call centre experience. Clients may choose one or more of our services and we will customize solutions to meet your specific needs.
Inbound service offerings include:
- Complaint and issue resolution
- Account and/or Product enquiries
- Cross-sell/Up-sell programs
- Order Processing
- Customer Retention
- Online Support Services
- E-mail Support-
- Email management. Rapid human response to customer queries and complaints, including skill-based routing, data capture, data mining and reporting.
- Chat Support -
- Live web-chat and collaboration in real time. Includes co-browsing, web page pushing, collaborative form-filing and browser synchronization. Highly effective e-commerce facilitator for customer support, acquisition and retention.
Call/Contact
Center provided inbound and outbound services as well as e-mailing
services by professionally trained staff.
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