| |
AMG Inc.
handles any of your Customer Relationship Management (CRM) needs
including 24-hour call centers, as well as voicemail, email, and
knowledge-base support, at unbeatable prices. Thus, the benefits to your
company include cheaper operating costs, high quality, cultural and
language affinity, educated and multilingual workforce, lower employee
turnover rates, lower payroll taxes, increased productivity, increased
customer awareness, increased sales.
Work is functionality, not a site or location! AMG Inc. will
expand your business operations through call/contact center services,
staffed with highly trained client service representatives. AMG Inc.
follows a very strict quality regime in every process undertaken with
keen eye of the requirements of the client and our focused quality group
evaluates processes internally based on a checklist of requirements, as
defined by our clients. AMG Inc. follows highly systematic processes in
every step of the Project execution with constantly monitored quality
parameters right from the receipt of documents to return of final
delivery to the Client.
Customer Relationship Management Services include:
E-mail Support-
Email management. Rapid human response to customer queries and
complaints, including skill-based routing, data capture, data mining
and reporting.
Chat Support -
Live web-chat and collaboration in real time. Includes
co-browsing, web page pushing, collaborative form-filing and browser
synchronization. Highly effective e-commerce facilitator for
customer support, acquisition and retention.
Telephone Support -
Telephone support services, fully integrated with Internet support.
This provides a consistent customer experience across all available
contact channels, enabling closer management and measurement
capabilities for clients.
On-line Technical Support -
On-line technical support and monitoring provided by engineers/
technicians from universities, polytechnics and software/ hardware
training institutes. Technical help desk outsourcing enables
companies to focus on their core business and utilize their
available skill sets more efficiently.
Data Analysis-
Data mining, analysis and reporting by qualified experts in Finance,
Statistics and Business Administration. Analysts prepare in-depth
client reports, highlighting key points and areas of concern from
data captured by CRM software applications.
Call/Contact
Center provided inbound and outbound services as well as e-mailing
services by professionally trained staff.
|
|
